ShoutOut LGBT+ Radio Privacy Notice

Last Updated: 15 October 2025

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

What Information We Collect, Use, and Why

We collect or use the following information to receive donations or funding and organise fundraising activities:

Names and contact details
Visitors to our stores and website
Nominations/voting information

We also collect or use the following special category information to receive donations or funding and organise fundraising activities. This information is subject to additional protection due to its sensitive nature:

Health information
Sex life information
Sexual orientation information

We collect or use the following personal information for research or archiving purposes:

Names and contact details
Addresses
IP addresses
Website and app user journey information

We also collect or use the following special category information for research or archiving purposes. This information is subject to additional protection due to its sensitive nature:

Health information
Sex life information
Sexual orientation information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Correspondence

We collect or use the following personal information for nominating/voting in the ShoutOut Listeners Awards:

Names and contact details
Gender
Pronoun preferences
Records of consent, where appropriate

We also collect or use the following special category information for nominating/voting in the ShoutOut Listeners Awards. This information is subject to additional protection due to its sensitive nature:

Sexual orientation information

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below:

Your right of access — You have the right to ask us for copies of your personal information. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure — You have the right to ask us to delete your personal information.
Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
Your right to object to processing — You have the right to object to the processing of your personal data.
Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are: Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are: Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: Consent and Legal obligation — we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for nominating/voting in the ShoutOut Listeners Awards are: Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object.

Where We Get Personal Information From

Directly from you
Charities or voluntary sector organisations
Publicly available sources
Councils and other public sector organisations
Market research organisations
Providers of marketing lists and other personal information

How Long We Keep Information

For all the time your account is active, or the ShoutOut Listeners Awards are open and up until the awards ceremony, or until such time has passed that the information is not needed for statistics. In this event they are combined and anonymised.

Who We Share Information With

Charities and voluntary organisations
Legal bodies or authorities
Organisations we're legally obliged to share personal information with
Publicly on our website, social media or other marketing and information media

How to Complain

If you have any concerns about our use of your personal data, please follow our Data Protection Complaints Procedure. We will acknowledge your complaint within 5 working days and respond fully within 30 calendar days.

If you remain unhappy with how we've handled your data after raising a complaint with us, you can escalate your complaint to the ICO:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk